Library 2.0

I have been reading about Library 2.0 for quite a while. The more that I read about Library 2.0, the more I think it has to do with being open to whatever the "next thing" will be . Advances in technology and changes in society have forever changed how we do things and how people want to get information. Customer service will continue to driven by these technological and lifestyle changes. This is a great opportunity for libraries as long as we are willing to try what may have been unthinkable to us in the recent past. The acceptance of so many of the changes we have instituted, such as selfcheck and holds available for customer pickup , show that we are on the right track.

The great Horizon meltdown last week demonstrated how much we rely on technology, and how much the quality of our service now depends on reliable technology. This was a good reminder of hw technology has improved our service to our users.